Terms & Conditions

1. Introduction

1.1 About Us

These Terms and Conditions (“Terms”) govern your use of:

• The SPN Health website located at spn.health (“Site”);
• The SPN Health application located at app.spn.health (“App”); and
• All services, products, and features offered by SPN Health, including Stride, Scan, Archie, the Membership, and any future products or services we may introduce from time to time (collectively, the “Platform”).

The Site, App, and Platform are owned and operated by SPN Health Ltd, registered in England and Wales with company number 16682238, whose registered address is Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ (“SPN Health”, “we”, “us”, “our”).

1.2 Acceptance of Terms

By accessing the Site, using the App or Platform, booking a test, or purchasing any of our services, you agree to be bound by these Terms. These Terms should be read alongside our Privacy Policy, which can be found at spn.health/privacy-policy. You can read the current version of these Terms at any time at spn.health/terms-and-conditions or from Settings in the App.

If you do not agree with these Terms or our Privacy Policy, you should not use our services.

1.3 Changes to These Terms

We may update these Terms from time to time. We will email you at least 30 days before a material change takes effect, unless the change is required by law or to protect your safety or the security of our Services, in which case we will tell you as soon as we can. If you do not agree with a change, you can stop using our Services and cancel any subscription before it takes effect. If you keep using our Services after that date, the updated Terms apply. A change does not affect a Test you have already paid for (see Section 1.5).

1.4 App and Platform Availability

The App and Platform are provided over the internet. Their quality and availability may be affected by factors outside our control, including your internet connection, device compatibility, and third-party service outages. We are not responsible for any connectivity issues you may experience when using the App or Platform. You are responsible for obtaining a compatible device and for any data charges incurred through your network provider.

The App may contain bugs or errors from time to time. While we aim to fix issues we are aware of, we do not guarantee that the App or Platform will be error-free or that any such errors will be corrected within a specific timeframe.

1.5 Changes to Our Services

We may add to, modify, suspend, or discontinue any part of our Services at any time at our sole discretion, including where we are developing new features, discontinuing a particular service, or where we need to protect SPN Health or its users, provided that any such change does not materially reduce the core features of a service you have already purchased and not yet received. Where a change materially affects a service you have already paid for, we will notify you in advance and, where appropriate, offer a suitable alternative or refund.

2. Definitions

In these Terms:

• “Services” means, collectively, all products and services offered by SPN Health, including but not limited to Stride, Scan, Archie, the Membership, and any future products or services that we may introduce.
• “Stride” means our VO2 max testing and analysis service, including the physical test, results analysis, and access to your results via the App.
• “Scan” means the dual-energy X-ray absorptiometry (DEXA) scan conducted at a Testing Partner facility to assess your body composition.
• “Stride & Scan” means Stride and Scan bought together. We may refer to our lab testing, bought on its own or together, as “Project VO2”.
• “Membership” means the yearly Stride, Scan & Archie membership described in Section 4.4.
• “Test” means any physical assessment we offer, including the CPET (VO2 max test) and the DEXA Scan.
• “Archie” means our AI training feature, provided on a subscription basis, which generates personalised Training Plans from your Test data and the goals and information you provide. Archie may be described as an “AI exercise physiologist”. Despite this, Archie is software, not a person, and is not a qualified or registered exercise physiologist, physiotherapist, dietitian, doctor, or other health or fitness professional. It does not provide professional, clinical, or supervised advice, and no human professional reviews your Training Plan unless we tell you otherwise.
• “Training Plan” means the personalised training programme generated by Archie from your Test results and the other information you provide.
• “Testing Partner” means the third-party facility at which your Test is conducted, currently My Vital Metrics Ltd.
• “App” means the SPN Health application located at app.spn.health.
• “You” / “your” means the individual using our Services.

3. Eligibility

3.1 Age Requirement

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old.

3.2 Fitness to Participate

Before you buy a Test that includes a CPET, the App asks a short health question. If your answer shows the Test may not be safe for you, you will need a doctor’s written confirmation that it is safe before you can book. We can email you a form for your doctor.

When you book, the Testing Partner carries out a full health screening and asks for your consent to the Test. Based on that screening, the Testing Partner decides whether you can do a maximal test, a sub-maximal test, or need clearance from your GP first.

You must answer all health questions honestly, tell the Testing Partner about anything that may affect your safety, and follow any preparation instructions.

3.3 Eligibility for DEXA Scans

A DEXA Scan uses a low dose of ionising radiation. When you book, the Testing Partner asks whether you are, or might be, pregnant and about other reasons a scan may not be suitable, and asks for your consent to the scan. You must answer honestly, tell the Testing Partner if anything changes before your appointment, and follow any preparation instructions. The Testing Partner may decline a scan where it is not safe or suitable for you.

3.4 If Your Test Cannot Go Ahead as Planned

• (a) If the Testing Partner decides you can only do a sub-maximal test, your VO2 max will be estimated rather than measured. You can go ahead with that, or cancel for a full refund.
• (b) If the Testing Partner turns you away on the day for a health reason and you answered the screening honestly, you can have a full refund or rebook. The late cancellation fee in Section 8.3(c) does not apply.

3.5 Archie

We do not screen your health before you use Archie, and you can use Archie without taking a Test. Before you start a Training Plan, you must be satisfied that it is safe for you to exercise. If you have any of the conditions or symptoms listed in the App’s health screening, or any other reason to think vigorous exercise may not be safe for you, speak to your GP before you start.

3.6 Your Ongoing Obligations

You are responsible for keeping your health information up to date. If your health circumstances change materially after your Test, you should inform us before relying on any Training Plan.

4. Description of Services

4.1 Stride Test (One-Off Purchase)

The SPN Stride Test includes:

• (a) A CPET (VO2 max test) conducted at a Testing Partner facility;
• (b) Analysis of your test data, including whether your heart, lungs, or muscles were the primary factor limiting you at your VO2 max;
• (c) A personalised cardiovascular age assessment, comparing your data to ACSM normative data for your age and sex;
• (d) Access to your results via the SPN App.

Training Plans are not included in a Stride Test. They are available through Archie (Section 4.3) or the Membership (Section 4.4).

4.2 DEXA Body Composition Scan (One-Off Purchase)

Includes a DEXA scan at a Testing Partner facility, analysis of your body composition (which may include fat mass, lean mass, an estimate of visceral fat, and bone mineral content), and access to your results via the SPN App.

The DEXA Scan is for body composition and fitness purposes only. It is not a clinical bone densitometry assessment and must not be relied upon to diagnose or monitor osteoporosis, fracture risk, or any other medical condition, and is not a screening test for any disease.

4.3 Archie Subscription

Archie is our AI training feature, provided by monthly subscription. It generates and adapts personalised Training Plans from the goals and information you provide and, where you have taken a Test, your Test data, available via the SPN App for the duration of your subscription. If you have not taken a Test, Archie uses estimates instead (for example, heart rate zones estimated from your age), which are less precise than measured values. Archie is automated fitness guidance only and is subject to Sections 5 and 7. The free trial, payment, renewal and cancellation are in Section 8.5.

4.4 Stride, Scan & Archie Membership

The Membership is a yearly subscription. Each membership year includes one Stride Test, one Scan, and Archie for the whole year. Payment, renewal, unused Tests and cancellation are in Section 8.6.

4.5 What Our Services Are NOT

This is critical — see Section 5 below. Our Services are fitness performance services. They are not medical services, clinical consultations, or healthcare provision.

4.6 Future Services

SPN Health may introduce additional services from time to time. Any new services will be subject to these Terms and, where applicable, supplementary terms specific to that service. We will notify you of any new services and their applicable terms before you purchase or use them.

5. Medical and Health Disclaimer

5.1 Not Medical Advice

Our Services — including the Test, Training Plans, and all content on the Site and Platform — are provided for fitness and performance purposes only. They are not intended to be a substitute for professional medical advice, diagnosis, or treatment.

You should always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition. You should not disregard professional medical advice or delay in seeking it because of information received through our Services. You should not use our Services, including any data or results presented to you via the App, to diagnose or treat a medical condition.

5.2 No Doctor-Patient Relationship

Your use of our Services does not create a doctor-patient relationship between you and SPN Health, or between you and any individual associated with SPN Health, even where that individual holds medical qualifications.

5.3 Clinically Significant Findings

In the course of analysing your Test results, we may identify data that, in our view, warrants further investigation by a qualified medical professional. In such cases, we may recommend that you seek independent medical advice.

Any such recommendation:

• (a) Does not constitute a medical diagnosis or clinical referral;
• (b) Is made as a precautionary measure in your interest;
• (c) Does not create or imply a doctor-patient relationship.

You are solely responsible for deciding whether and how to act on any such recommendation.

5.4 Assumption of Risk: Physical Testing

You acknowledge that CPET involves maximal physical exertion and carries inherent risks, including but not limited to dizziness, nausea, musculoskeletal injury, cardiac events, and in rare cases, serious injury or death. By undergoing a Test, you:

• (a) Confirm you have completed the pre-test health screening honestly and accurately;
• (b) Accept that neither SPN Health nor the Testing Partner can eliminate all risk associated with physical testing.

5.5 Assumption of Risk: DEXA Scans

A DEXA Scan involves a very low dose of ionising radiation. No exposure is entirely without risk. By undergoing a DEXA Scan you confirm that you have answered the Testing Partner’s screening questions honestly, and you accept this minimal risk. The Testing Partner operates the scanning equipment and is responsible to us for radiation protection under applicable UK law (see Section 6.1).

5.6 Assumption of Risk: Training Plans

You acknowledge that following any Training Plan involves physical activity that carries inherent risks of injury. Our Training Plans are AI-generated guidance based on your Test data and are not a substitute for your own judgement or professional medical advice. You are responsible for exercising within your own capabilities and stopping any activity that causes pain, discomfort, or other concerning symptoms.

5.7 Accuracy of Your Information

The quality and appropriateness of any analysis, results interpretation, Training Plan, or guidance provided through our Services depends on the accuracy and completeness of the information you provide to us, including your responses to health screening questions. SPN Health accepts no liability for any loss, injury, or damage arising from your failure to provide accurate, complete, or up-to-date information about your health, medical history, or physical condition.

5.8 Archie

Any Training Plan produced by Archie is automated fitness guidance only. Despite its name, it is not provided by a qualified professional and is not medical, physiotherapy, or nutritional advice. It does not account for information we do not hold, including undisclosed injuries or conditions. You remain responsible for exercising within your capabilities, seeking professional advice where needed, and stopping any activity that causes pain or concern. Section 7 applies in full.

6. Third-Party Testing Partner

6.1 Relationship with Testing Partner

Your CPET and DEXA Scan are carried out on our behalf by our Testing Partner, currently My Vital Metrics Ltd, at their facility and under their supervision. When you attend a Test:

• (a) The Testing Partner may ask you to accept their own terms for your appointment, for example about booking and rescheduling. Those terms do not reduce our responsibilities to you under these Terms or the law;
• (b) The Testing Partner is responsible to us for carrying out the Test safely at their facility, including, for a DEXA Scan, radiation protection and the safe operation of the scanning equipment under applicable UK regulations;
• (c) SPN Health remains responsible to you for the service you bought, including the parts the Testing Partner carries out on our behalf (see Section 8.7);
• (d) SPN Health is responsible for the analysis, interpretation, and digital delivery of your results.

6.2 Booking and Attendance

• (a) You purchase the Test through the SPN App. After payment, you book your appointment through the Testing Partner’s online booking system, which we link to from the App.
• (b) Your appointment is subject to the Testing Partner’s availability.
• (c) You must arrive at your appointment on time and follow any instructions provided by the Testing Partner.
• (d) Cancelling, late cancellation and missed appointments are covered by Section 8.3.

6.3 Changes to Testing Partner

We reserve the right to change our Testing Partner at any time. We will notify you in advance if a change affects a booking you have already made.

7. Archie and Training Plans

7.1 How Training Plans Are Generated

Training Plans are generated by Archie from your goals, the other information you give us and, where you have taken a Test, your CPET and DEXA data, which Archie uses to identify your limiting factor(s). Without a Test, Archie relies on estimates (see Section 4.3).

7.2 Limitations of AI-Generated Plans

You acknowledge and agree that:

• (a) Training Plans are automated outputs based on the data available to us. They do not account for factors we are not aware of, including undisclosed health conditions, injuries, or changes in your circumstances;
• (b) AI systems may produce errors or suboptimal recommendations. Training Plans are guidance, not prescriptions;
• (c) You are responsible for using your own judgement when following a Training Plan and for seeking professional advice if you are unsure about any aspect of it;
• (d) We do not guarantee any specific fitness outcome, performance improvement, or health benefit from following a Training Plan.
• (e) Archie is a product name and does not denote a human professional. No human reviews your Training Plan unless we tell you otherwise.

7.3 Updates and Modifications

We may update the AI system that generates Training Plans from time to time. Such updates may change the recommendations provided to you. We are not obligated to maintain any particular version of the AI system.

8. Payments, Cancellations, and Refunds

8.1 Pricing

The price of each Service is the price shown in the App when you buy it, including VAT where applicable. Discount, promotion and referral codes apply only as shown at checkout and cannot be exchanged for cash. A change to our prices does not affect anything you have already bought. Price changes to a subscription are covered by Sections 8.5 and 8.6.

8.2 Payment

Payment in full is required before you can proceed to book your Test appointment with the Testing Partner. Payment is processed through the SPN App, securely via Stripe, using the payment methods shown at checkout. After you pay, we will email you a confirmation of your order, including what you bought, the price, any renewal terms, your right to cancel, and a copy of the version of these Terms you accepted.

8.3 Cancelling a Test and Refunds

• (a) Rescheduling: You can reschedule your appointment through the Testing Partner’s booking system, subject to their availability.
• (b) Full refund: If you cancel a Test before you have booked an appointment, or more than 24 hours before your appointment, we will refund you in full. To cancel, contact us at [email protected].
• (c) Late cancellation or missed appointment: If you cancel less than 24 hours before your appointment, or do not attend it, you may be charged a fee. We will refund what you paid less that fee. The fee will not be more than the costs we incur because of the late cancellation or missed appointment, such as the Testing Partner’s charge for the appointment, and we will tell you the amount.
• (d) After your Test: Once your Test has taken place, no refund is available. Dissatisfaction with your results or scores is not grounds for a refund. This does not affect your rights under Section 8.7 if the Test was not carried out with reasonable care and skill.
• (e) We will make any refund within 14 days of agreeing it, to the payment method you used.

8.4 Your Right to Cancel Within 14 Days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel a purchase within 14 days of making it, without giving a reason. To cancel, contact us at [email protected] or, for a subscription, cancel in the App. We will refund you within 14 days of you telling us.

• (a) Tests: Before you book your appointment with the Testing Partner, the App tells you that if you book a date within 14 days of your purchase, you are asking us to provide your Test early, and that once your Test has taken place it cannot be refunded. If you cancel within the 14 days and before your Test, Section 8.3 applies: a full refund if you cancel more than 24 hours before your appointment, and any late cancellation fee will not be more than the value of what we have already provided.
• (b) Archie: Your first month of Archie is free, so if you cancel during the free trial you pay nothing. If you start a paid Archie subscription without a free trial and cancel within 14 days, we will refund you in full.
• (c) Membership: If you cancel within 14 days of joining, we will refund you in full, less the standalone price of any Test in the Membership that has already taken place.

8.5 Archie Subscription: Free Trial, Renewal and Cancellation

• (a) Free trial: If you have never had an Archie subscription, your first month (30 days) is free. You need to add a payment card to start the trial. We will not charge you during the trial, and if you cancel before it ends you pay nothing. We will email you at least 3 days before your trial ends to remind you when you will be charged, how much, and how to cancel.
• (b) Payment and renewal: Unless you cancel, when the trial ends we will charge the monthly price shown when you subscribed, and then the same amount every month, until you cancel.
• (c) Cancelling: You can cancel at any time in the App, under Settings, Manage billing. You keep access until the end of the period you have paid for, or the end of your free trial, and you will not be charged again. Apart from Section 8.4, we do not refund part-months.
• (d) Failed payments: If a payment fails, your access to Archie is paused until the payment is made.
• (e) Price changes: We will tell you at least 30 days before a new price applies to your subscription. You can cancel before it takes effect.
• (f) Deleting your account: Deleting your account cancels your subscription straight away, and you will not be charged again.

8.6 Membership: Payment, Renewal and Cancellation

• (a) Payment and renewal: The Membership is paid yearly in advance. Unless you cancel, it renews automatically at the end of each membership year, and we will charge the yearly price shown when you joined. We will email you between 14 and 28 days before it renews to remind you of the date, the price, and how to cancel.
• (b) Unused Tests: If you do not use a Test included in a membership year, it carries over and stays available to you, including after your Membership ends.
• (c) Cancelling: You can cancel at any time in the App, under Settings, Manage billing. Your Membership will not renew. You keep Archie until the end of the membership year you have paid for, and any unused Tests remain available under (b). Apart from Section 8.4, we do not refund the rest of a membership year.
• (d) Price changes: We will tell you at least 30 days before a new yearly price applies at renewal. You can cancel before it takes effect.
• (e) Deleting your account: Deleting your account cancels your Membership straight away, and you will not be charged again. Unused Tests and the rest of the membership year are lost, so cancel the renewal instead if you want to keep them.

8.7 General Refund Policy

SPN Health is responsible for the overall quality of the service you have purchased. Where any part of the service — whether delivered by us directly or by a Testing Partner on our behalf — is not performed with reasonable care and skill, we will work to resolve the issue, which may include arranging a re-test, providing a replacement service, or offering a full or partial refund as appropriate to the circumstances. Any complaint must have a substantiated basis; dissatisfaction with your results, scores, or fitness data is not in itself evidence that the service was performed without reasonable care and skill. This does not limit your statutory rights under the Consumer Rights Act 2015.

Subject to this overarching commitment:

• (a) Refunds for Tests are governed by Section 8.3 above.
• (b) As a general principle, once a service has been fully provided (i.e., a Test has been conducted), no refund is available. Dissatisfaction with results, scores, or guidance provided is not grounds for a refund.
• (c) If you believe any part of our Services was not delivered to a reasonable standard, please contact us at [email protected]. We will investigate and provide an appropriate remedy in line with the commitment above.
• (d) Nothing in this Section affects your statutory rights as a consumer under applicable UK law.

9. Your Obligations and Acceptable Use

9.1 Accurate Information

You agree to provide accurate, complete, and up-to-date information when registering for our Services, completing health questionnaires, and interacting with the Platform.

9.2 Personal Use Only

Our Services are for your personal, non-commercial use only. You may not:

• (a) Share your account credentials with any other person;
• (b) Reproduce, distribute, or commercially exploit any content from the Platform, including Training Plans;
• (c) Use the Platform for any illegal or unlawful purpose;
• (d) Attempt to access the Platform by any means other than the interfaces we provide;
• (e) Reverse engineer, decompile, or otherwise attempt to extract the source code of the Platform or AI system;
• (f) Use automated means (such as bots or scrapers) to access the Platform;
• (g) Interfere with or disrupt the security, integrity, or performance of the Platform.

9.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

10. Intellectual Property

10.1 Our Intellectual Property

The Platform, Site, and all content therein — including text, graphics, logos, software, AI models, algorithms, Training Plan formats, and data presentation — are the intellectual property of SPN Health or its licensors. You acquire no rights to any such intellectual property except the limited licence to use the Services for your personal use as set out in these Terms.

10.2 Your Data

You retain ownership of the personal data you provide to us. However, by using our Services, you grant us a licence to use your data as described in our Privacy Policy and as necessary to deliver the Services to you.

We may also use anonymised and aggregated data derived from your use of the Services (from which you cannot be personally identified) for the purposes of improving our Services, conducting research, and enhancing our products. Because anonymised data is no longer personal data, this use does not require your individual consent, but we are committed to ensuring that data is properly anonymised before it is used in this way. Further details are set out in our Privacy Policy.

11. Limitation of Liability

11.1 Consumer Rights

Nothing in these Terms shall:

• (a) Limit or exclude our liability for death or personal injury caused by our negligence;
• (b) Limit or exclude our liability for fraud or fraudulent misrepresentation;
• (c) Limit or exclude any liability that cannot be lawfully limited or excluded under applicable law, including your statutory rights as a consumer.

11.2 Exclusions

Subject to Section 11.1, we shall not be liable to you for:

• (a) Any indirect, incidental, special, consequential, or punitive damages;
• (b) Any loss of profit, revenue, income, anticipated savings, business, contracts, data, or goodwill;
• (c) Any loss or damage arising from your failure to provide accurate health information or to follow pre-test instructions;
• (d) Any loss or damage arising from your reliance on a Training Plan without exercising your own judgement or seeking appropriate professional advice;
• (e) Any loss or damage arising from events beyond our reasonable control (see Section 14).

11.3 Aggregate Liability Cap

Subject to Section 11.1, our total aggregate liability to you for any and all claims arising out of or in connection with these Terms and your use of the Services shall not exceed the greater of:

• (a) £300; or
• (b) The total amount you have paid to us in the 12 months preceding the event giving rise to the claim.

11.4 Availability of the App

We don’t promise the App will always be available or free of errors, and we may take it offline for maintenance. This doesn’t affect your legal rights: anything you pay for must be of satisfactory quality, fit for purpose and as described, and if it isn’t, Section 8.7 applies.

12. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless SPN Health and its directors, officers, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:

• (a) Any deliberate or fraudulent misrepresentation by you, including the deliberate provision of false health information;
• (b) Your deliberate use of the Services in a manner that violates these Terms or applicable law.

This indemnity does not apply to the extent that any claim arises from our own negligence, breach of contract, or failure to perform the Services with reasonable care and skill. Nothing in this Section affects your statutory rights as a consumer.

13. Termination

13.1 Termination by You

You may stop using our Services at any time. You can delete your account in the App, under Settings, or by contacting us at [email protected]. Deleting your account cancels any subscription straight away (see Sections 8.5 and 8.6).

13.2 Termination by Us

We may suspend or terminate your access to the Services at any time if:

• (a) You seriously or repeatedly breach these Terms;
• (b) We are required to do so by law;
• (c) We reasonably believe your continued use poses a risk to you, other users, or our business;
• (d) We decide to discontinue the Services or any part thereof.

13.3 Effect of Termination

Upon termination:

• (a) Your licence to use the Platform ceases immediately;
• (b) We may delete your account and associated data in accordance with our Privacy Policy and applicable data retention obligations;
• (c) We do not currently offer a self-service data export feature. If you wish to obtain a copy of your personal data before or after account closure, you may exercise your data access rights under UK GDPR by contacting us at [email protected]. We will respond to such requests within the timeframes required by law;
• (d) Any provisions of these Terms that by their nature should survive termination shall continue in force.

13.4 Refunds on Termination

• (a) If we close your account because you seriously or repeatedly broke these Terms, we will refund any part of a subscription, Membership or Test you have paid for but not yet received, less any costs or losses your breach caused us.
• (b) If we terminate your account for any other reason (including discontinuation of the Services), you will be entitled to a pro-rated refund for any Services you have paid for but have not yet received.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, strikes, power failures, internet or telecommunications failures, government actions, or the acts or omissions of third parties other than our own subcontractors (such as the Testing Partner).

15. General Provisions

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and any terms applicable to specific services (including Testing Partner terms), constitute the entire agreement between you and SPN Health in relation to your use of the Services.

15.3 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15.4 Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

15.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, for example if SPN Health is sold. We will tell you, and the transfer will not reduce your rights. If you are unhappy with it, you can cancel and get a refund for anything you have paid for but not yet received.

15.6 Third-Party Rights

A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

16. Waitlist Terms

16.1 Waitlist Registration

By joining our waitlist, you:

• (a) Consent to us collecting and storing your email address and any other information you provide;
• (b) May receive communications from us about SPN Health services, including launch updates, early access offers, and related content;
• (c) Can unsubscribe from waitlist communications at any time by using the unsubscribe link in any email we send you.

16.2 No Obligation

Joining the waitlist does not constitute an order, booking, or commitment to purchase any service. Waitlist position does not guarantee availability or pricing.

17. Complaints

If you are unhappy with any aspect of our Services, please contact us at [email protected]. We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days. If we are unable to resolve your complaint within this timeframe, we will let you know and explain the next steps.

Complaints relating to the handling of your personal data will be dealt with in accordance with our Privacy Policy and applicable data protection law, including the timeframes required by UK GDPR (typically one calendar month for data subject rights requests).

If you are not satisfied with our response, you may be able to refer your complaint to an alternative dispute resolution provider or take legal action through the courts of England and Wales. For complaints about how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

18. Contact Us

If you have any questions about these Terms, please contact us at:

SPN Health Ltd Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ

[email protected]