1. Introduction
1.1 About Us
These Terms and Conditions ("Terms") govern your use of:
The SPN Health website located at spn.health ("Site");
The SPN Health application located at app.spn.health ("App"); and
All services, products, and features offered by SPN Health, including SPN Stride, Stride+, and any future products or services we may introduce from time to time (collectively, the "Platform").
The Site, App, and Platform are owned and operated by SPN Health Ltd, registered in England and Wales with company number 16682238, whose registered address is Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ ("SPN Health", "we", "us", "our").
1.2 Acceptance of Terms
By accessing the Site, using the App or Platform, booking a test, or purchasing any of our services, you agree to be bound by these Terms. These Terms should be read alongside our Privacy Policy, which can be found at spn.health/privacy-policy.
If you do not agree with these Terms or our Privacy Policy, you should not use our services.
1.3 Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email to the address associated with your account. Your continued use of our services after such changes constitutes acceptance of the updated Terms.
1.4 App and Platform Availability
The App and Platform are provided over the internet. Their quality and availability may be affected by factors outside our control, including your internet connection, device compatibility, and third-party service outages. We are not responsible for any connectivity issues you may experience when using the App or Platform. You are responsible for obtaining a compatible device and for any data charges incurred through your network provider.
The App may contain bugs or errors from time to time. While we aim to fix issues we are aware of, we do not guarantee that the App or Platform will be error-free or that any such errors will be corrected within a specific timeframe.
1.5 Changes to Our Services
We may add to, modify, suspend, or discontinue any part of our Services at any time at our sole discretion, including where we are developing new features, discontinuing a particular service, or where we need to protect SPN Health or its users, provided that any such change does not materially reduce the core features of a service you have already purchased and not yet received. Where a change materially affects a service you have already paid for, we will notify you in advance and, where appropriate, offer a suitable alternative or refund.
2. Definitions
3. Eligibility
3.1 Age Requirement
You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old.
3.2 Fitness to Participate
Before undergoing a CPET, you will be screened for eligibility at two stages:
(a) SPN Health onboarding screening: During the booking process via the App, you will be asked health screening questions designed to identify conditions that may preclude safe participation in maximal effort exercise testing. If your responses indicate a contraindication, you will not be permitted to proceed with booking.
(b) Testing Partner screening: In accordance with American College of Sports Medicine (ACSM) guidelines, our Testing Partner will conduct their own pre-test screening at the facility. The Testing Partner reserves the right to decline to conduct the Test if, in their professional judgement, it is not safe for you to participate. In certain cases, you may be required to obtain written medical clearance from your GP or a qualified medical professional before the Test can proceed.
In all cases, you must:
(i) Answer all screening questions honestly and accurately;
(ii) Disclose any known medical conditions, medications, injuries, or health concerns that may affect your ability to safely undertake a maximal effort exercise test;
(iii) Confirm that you have not been advised by a medical professional to avoid vigorous exercise;
(iv) Follow all pre-test preparation instructions provided to you by SPN Health and/or the Testing Partner.
3.3 Your Ongoing Obligations
You are responsible for keeping your health information up to date. If your health circumstances change materially after your Test, you should inform us before relying on any Training Plan or attending a Performance Consultation.
4. Description of Services
4.1 SPN Stride Test (One-Off Purchase)
The SPN Stride Test includes:
(a) A CPET (VO2 max test) conducted at a Testing Partner facility;
(b) Analysis of your test data, including whether your heart, lungs, or muscles were the primary factor limiting you at your VO2 max;
(c) A personalised cardiovascular age assessment, comparing your data to ACSM normative data for your age and sex;
(d) Access to your results via the SPN App.
AI-generated Training Plans based on your results are a planned future feature and will be made available as an upgrade when launched. The inclusion and pricing of Training Plans will be communicated separately at that time.
4.2 Stride+ Subscription (Coming Soon)
Stride+ is a planned subscription service that will provide ongoing access to additional platform features, which may include:
(a) Updated and adaptive AI-generated Training Plans;
(b) Integration with third-party fitness platforms such as Strava;
(c) Additional tracking, progress, and performance features.
Stride+ is not yet available. When launched, Stride+ will be subject to its own pricing and any supplementary terms, which will be communicated to you at that time. These Terms will be updated accordingly.
4.3 Performance Consultations (Add-On)
Performance Consultations are available as an optional add-on to the SPN Stride Test. Each consultation includes:
(a) A 45-minute video consultation;
(b) Discussion of your CPET results and their implications for your training;
(c) Personalised guidance on training direction based on your physiological data.
Performance Consultations are priced at £99 and can be purchased and booked through the SPN App. Consultations may be conducted by any qualified member of the SPN Health team. Performance Consultations interpret your CPET data for the purpose of training guidance only. They do not assess or account for orthopaedic, musculoskeletal, or pre-existing injury history. If you have any injuries or physical limitations, you should seek advice from an appropriate healthcare professional before following any training guidance provided.
4.4 What Our Services Are NOT
This is critical — see Section 5 below. Our Services are fitness performance services. They are not medical services, clinical consultations, or healthcare provision.
4.5 Future Services
SPN Health may introduce additional services from time to time. Any new services will be subject to these Terms and, where applicable, supplementary terms specific to that service. We will notify you of any new services and their applicable terms before you purchase or use them.
5. Medical and Health Disclaimer
5.1 Not Medical Advice
Our Services — including the Test, Training Plans, Performance Consultations, and all content on the Site and Platform — are provided for fitness and performance purposes only. They are not intended to be a substitute for professional medical advice, diagnosis, or treatment.
You should always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition. You should not disregard professional medical advice or delay in seeking it because of information received through our Services. You should not use our Services, including any data or results presented to you via the App, to diagnose or treat a medical condition.
5.2 No Doctor-Patient Relationship
Your use of our Services does not create a doctor-patient relationship between you and SPN Health, or between you and any individual associated with SPN Health — even where that individual holds medical qualifications. Performance Consultations are fitness performance interpretation sessions, not clinical appointments.
5.3 Clinically Significant Findings
In the course of analysing your Test results or during a Performance Consultation, we may identify data that, in our view, warrants further investigation by a qualified medical professional. In such cases, we may recommend that you seek independent medical advice.
Any such recommendation:
(a) Does not constitute a medical diagnosis or clinical referral;
(b) Is made as a precautionary measure in your interest;
(c) Does not create or imply a doctor-patient relationship.
You are solely responsible for deciding whether and how to act on any such recommendation.
5.4 Assumption of Risk: Physical Testing
You acknowledge that CPET involves maximal physical exertion and carries inherent risks, including but not limited to dizziness, nausea, musculoskeletal injury, cardiac events, and in rare cases, serious injury or death. By undergoing a Test, you:
(a) Confirm you have completed the pre-test health screening honestly and accurately;
(b) Voluntarily assume all risks inherent in maximal effort exercise testing;
(c) Accept that neither SPN Health nor the Testing Partner can eliminate all risk associated with physical testing.
5.5 Assumption of Risk: Training Plans
You acknowledge that following any Training Plan involves physical activity that carries inherent risks of injury. Our Training Plans are AI-generated guidance based on your Test data and are not a substitute for your own judgement or professional medical advice. You are responsible for exercising within your own capabilities and stopping any activity that causes pain, discomfort, or other concerning symptoms.
5.6 Accuracy of Your Information
The quality and appropriateness of any analysis, results interpretation, Training Plan, or guidance provided through our Services depends on the accuracy and completeness of the information you provide to us, including your responses to health screening questions and any information disclosed during a Performance Consultation. SPN Health accepts no liability for any loss, injury, or damage arising from your failure to provide accurate, complete, or up-to-date information about your health, medical history, or physical condition.
6. Third-Party Testing Partner
6.1 Relationship with Testing Partner
Your CPET is conducted by our Testing Partner, currently My Vital Metrics Ltd, at their facility and under their supervision. When you attend a Test:
(a) You will be subject to the Testing Partner's own terms and conditions, which you must accept separately;
(b) The Testing Partner is responsible for the conduct and safety of the physical test at their facility;
(c) SPN Health is not responsible for the Testing Partner's facilities, equipment, staff, or the physical conduct of the Test;
(d) SPN Health is responsible for the analysis, interpretation, and digital delivery of your results.
6.2 Booking and Attendance
(a) You purchase the SPN Stride Test through the SPN App. Following payment, you will be redirected to the Testing Partner's website to select and book your appointment directly through their online booking portal.
(b) Your appointment is subject to the Testing Partner's availability and their own booking terms, including their cancellation and rescheduling policies.
(c) You must arrive at your appointment on time and follow any instructions provided by the Testing Partner.
(d) If you fail to attend your appointment or cancel outside of the Testing Partner's permitted cancellation window, the Testing Partner's own cancellation terms will apply. SPN Health is not responsible for refunding costs incurred due to missed or late-cancelled appointments at the Testing Partner's facility.
6.3 Changes to Testing Partner
We reserve the right to change our Testing Partner at any time. We will notify you in advance if a change affects a booking you have already made.
7. AI-Generated Training Plans
7.1 How Training Plans Are Generated
Your Training Plan is generated by an AI system that analyses your CPET data — including but not limited to VO2 max, anaerobic threshold, O2 pulse, and VE/VCO2 — to identify your primary physiological limiting factor(s) and recommend training accordingly.
7.2 Limitations of AI-Generated Plans
You acknowledge and agree that:
(a) Training Plans are automated outputs based on the data available to us. They do not account for factors we are not aware of, including undisclosed health conditions, injuries, or changes in your circumstances;
(b) AI systems may produce errors or suboptimal recommendations. Training Plans are guidance, not prescriptions;
(c) You are responsible for using your own judgement when following a Training Plan and for seeking professional advice if you are unsure about any aspect of it;
(d) We do not guarantee any specific fitness outcome, performance improvement, or health benefit from following a Training Plan.
7.3 Updates and Modifications
We may update the AI system that generates Training Plans from time to time. Such updates may change the recommendations provided to you. We are not obligated to maintain any particular version of the AI system.
8. Third-Party Integrations
8.1 Strava and Other Platforms
The Platform may integrate with third-party services such as Strava. These integrations:
(a) Are provided as an additional convenience and are reliant on the third party's systems and availability;
(b) May be modified, interrupted, or discontinued at any time at our discretion or due to changes by the third party;
(c) Are subject to the third party's own terms and conditions and privacy policies, which you are responsible for reviewing.
We are not responsible for the accuracy, availability, or functionality of any third-party integration, nor for any loss of data resulting from a third-party service outage or change.
9. Payments, Cancellations, and Refunds
9.1 Pricing
(a) The SPN Stride Test is priced at £299;
(b) Performance Consultations are priced at £99;
(c) Stride+ subscription pricing will be confirmed and communicated when the service is launched;
(d) All prices are inclusive of VAT where applicable.
We reserve the right to change our pricing at any time. Price changes will not affect orders already confirmed.
9.2 Payment
Payment in full is required before you can proceed to book your Test appointment with the Testing Partner. Payment is processed through the SPN App. We accept payment by credit and debit card, processed securely via Stripe.
9.3 Cancellation of the SPN Stride Test
(a) Because your Test appointment is booked directly with the Testing Partner, cancellation and rescheduling of the appointment is subject to the Testing Partner's own cancellation policy, which may include cancellation fees. You should review the Testing Partner's cancellation terms when booking your appointment.
(b) If you wish to cancel your SPN Stride Test purchase entirely (i.e., you no longer wish to take the Test at all), please contact us at jack@spn.health. The following refund terms apply:
(i) Before you have booked an appointment with the Testing Partner: You are entitled to a full refund minus a £25 administrative fee, which reflects the costs of account creation, payment processing, and refund administration.
(ii) After you have booked an appointment but before the Test has taken place: You are entitled to a refund minus the administrative fee and any costs incurred by us in respect of your booking with the Testing Partner, which may include the full cost of the Testing Partner's fee if the booking cannot be cancelled within their cancellation window.
(iii) After the Test has taken place and results have been delivered: No refund is available. The service has been fully provided. Dissatisfaction with your results or scores is not grounds for a refund.
(c) If you fail to attend your appointment or cancel outside of the Testing Partner's permitted cancellation window, the Testing Partner's own cancellation terms will apply. SPN Health is not responsible for refunding costs incurred due to missed or late-cancelled appointments at the Testing Partner's facility.
9.4 Consumer Contracts Regulations 2013
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of purchase during which you may cancel for any reason.
However, by booking a Test date within this 14-day period, or by requesting immediate access to the App or any digital content, you expressly consent to the service beginning before the cooling-off period ends and acknowledge that you will lose your right to cancel once the service has been provided or the digital content has been accessed.
When Stride+ is launched, additional cooling-off terms specific to the subscription will be provided.
9.5 Cancellation of Stride+ Subscription
Stride+ is not yet available. When launched, cancellation terms will be provided. We anticipate that:
(a) You will be able to cancel your Stride+ subscription at any time;
(b) Cancellation will take effect at the end of your current billing period;
(c) You will retain access to Stride+ features until the end of your paid period;
(d) No refunds will be provided for partial billing periods.
These terms will be confirmed and updated when Stride+ launches.
9.6 Cancellation of Performance Consultations
(a) You may cancel or reschedule a Performance Consultation up to 24 hours before the scheduled time at no charge and receive a full refund or be rebooked at a mutually convenient time.
(b) Cancellations made less than 24 hours before the scheduled consultation, or failure to attend, will result in forfeiture of the consultation fee. No refund will be provided.
(c) No refund is available after a Performance Consultation has taken place.
9.7 General Refund Policy
SPN Health is responsible for the overall quality of the service you have purchased. Where any part of the service — whether delivered by us directly or by a Testing Partner on our behalf — is not performed with reasonable care and skill, we will work to resolve the issue, which may include arranging a re-test, providing a replacement service, or offering a full or partial refund as appropriate to the circumstances. Any complaint must have a substantiated basis; dissatisfaction with your results, scores, or fitness data is not in itself evidence that the service was performed without reasonable care and skill. This does not limit your statutory rights under the Consumer Rights Act 2015.
Subject to this overarching commitment:
(a) Refunds for the SPN Stride Test are governed by Section 9.3 above.
(b) Refunds for Performance Consultations are governed by Section 9.6 above.
(c) As a general principle, once a service has been fully provided (i.e., a Test has been conducted and results delivered, or a Consultation has taken place), no refund is available. Dissatisfaction with results, scores, or guidance provided is not grounds for a refund.
(d) If you believe any part of our Services was not delivered to a reasonable standard, please contact us at jack@spn.health. We will investigate and provide an appropriate remedy in line with the commitment above.
(e) Nothing in this Section affects your statutory rights as a consumer under applicable UK law.
10. Your Obligations and Acceptable Use
10.1 Accurate Information
You agree to provide accurate, complete, and up-to-date information when registering for our Services, completing health questionnaires, and interacting with the Platform.
10.2 Personal Use Only
Our Services are for your personal, non-commercial use only. You may not:
(a) Share your account credentials with any other person;
(b) Reproduce, distribute, or commercially exploit any content from the Platform, including Training Plans;
(c) Use the Platform for any illegal or unlawful purpose;
(d) Attempt to access the Platform by any means other than the interfaces we provide;
(e) Reverse engineer, decompile, or otherwise attempt to extract the source code of the Platform or AI system;
(f) Use automated means (such as bots or scrapers) to access the Platform;
(g) Interfere with or disrupt the security, integrity, or performance of the Platform.
10.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
11. Intellectual Property
11.1 Our Intellectual Property
The Platform, Site, and all content therein — including text, graphics, logos, software, AI models, algorithms, Training Plan formats, and data presentation — are the intellectual property of SPN Health or its licensors. You acquire no rights to any such intellectual property except the limited licence to use the Services for your personal use as set out in these Terms.
11.2 Your Data
You retain ownership of the personal data you provide to us. However, by using our Services, you grant us a licence to use your data as described in our Privacy Policy and as necessary to deliver the Services to you.
We may also use anonymised and aggregated data derived from your use of the Services (from which you cannot be personally identified) for the purposes of improving our Services, conducting research, and enhancing our products. Because anonymised data is no longer personal data, this use does not require your individual consent, but we are committed to ensuring that data is properly anonymised before it is used in this way. Further details are set out in our Privacy Policy.
12. Limitation of Liability
12.1 Consumer Rights
Nothing in these Terms shall:
(a) Limit or exclude our liability for death or personal injury caused by our negligence;
(b) Limit or exclude our liability for fraud or fraudulent misrepresentation;
(c) Limit or exclude any liability that cannot be lawfully limited or excluded under applicable law, including your statutory rights as a consumer.
12.2 Exclusions
Subject to Section 12.1, we shall not be liable to you for:
(a) Any indirect, incidental, special, consequential, or punitive damages;
(b) Any loss of profit, revenue, income, anticipated savings, business, contracts, data, or goodwill;
(c) Any loss or damage arising from your failure to provide accurate health information or to follow pre-test instructions;
(d) Any loss or damage arising from your reliance on a Training Plan without exercising your own judgement or seeking appropriate professional advice;
(e) Any loss or damage arising from the acts or omissions of the Testing Partner during the physical conduct of a Test;
(f) Any loss or damage arising from the unavailability, interruption, or malfunction of any third-party integration;
(g) Any loss or damage arising from events beyond our reasonable control (see Section 15).
12.3 Aggregate Liability Cap
Subject to Section 12.1, our total aggregate liability to you for any and all claims arising out of or in connection with these Terms and your use of the Services shall not exceed the greater of:
(a) £300; or
(b) The total amount you have paid to us in the 12 months preceding the event giving rise to the claim.
12.4 Services Provided "As Is"
The Platform, Site, and all digital components of our Services are provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
13. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless SPN Health and its directors, officers, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:
(a) Any deliberate or fraudulent misrepresentation by you, including the deliberate provision of false health information;
(b) Your deliberate use of the Services in a manner that violates these Terms or applicable law.
This indemnity does not apply to the extent that any claim arises from our own negligence, breach of contract, or failure to perform the Services with reasonable care and skill. Nothing in this Section affects your statutory rights as a consumer.
14. Termination
14.1 Termination by You
You may stop using our Services at any time. To close your account, contact us at jack@spn.health.
14.2 Termination by Us
We may suspend or terminate your access to the Services at any time if:
(a) You breach any provision of these Terms;
(b) We are required to do so by law;
(c) We reasonably believe your continued use poses a risk to you, other users, or our business;
(d) We decide to discontinue the Services or any part thereof.
14.3 Effect of Termination
Upon termination:
(a) Your licence to use the Platform ceases immediately;
(b) We may delete your account and associated data in accordance with our Privacy Policy and applicable data retention obligations;
(c) We do not currently offer a self-service data export feature. If you wish to obtain a copy of your personal data before or after account closure, you may exercise your data access rights under UK GDPR by contacting us at jack@spn.health. We will respond to such requests within the timeframes required by law;
(d) Any provisions of these Terms that by their nature should survive termination shall continue in force.
14.4 Refunds on Termination
(a) If we terminate or suspend your account due to your breach of these Terms, you will not be entitled to any refund.
(b) If we terminate your account for any other reason (including discontinuation of the Services), you will be entitled to a pro-rated refund for any Services you have paid for but have not yet received.
15. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, strikes, power failures, internet or telecommunications failures, government actions, or the acts or omissions of third parties.
16. General Provisions
16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
16.2 Entire Agreement
These Terms, together with our Privacy Policy and any terms applicable to specific services (including Testing Partner terms), constitute the entire agreement between you and SPN Health in relation to your use of the Services.
16.3 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
16.4 Waiver
No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
16.5 Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.
16.6 Third-Party Rights
A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
17. Waitlist Terms
17.1 Waitlist Registration
By joining our waitlist, you:
(a) Consent to us collecting and storing your email address and any other information you provide;
(b) May receive communications from us about SPN Health services, including launch updates, early access offers, and related content;
(c) Can unsubscribe from waitlist communications at any time by using the unsubscribe link in any email we send you.
17.2 No Obligation
Joining the waitlist does not constitute an order, booking, or commitment to purchase any service. Waitlist position does not guarantee availability or pricing.
18. Complaints
If you are unhappy with any aspect of our Services, please contact us at jack@spn.health. We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days. If we are unable to resolve your complaint within this timeframe, we will let you know and explain the next steps.
Complaints relating to the handling of your personal data will be dealt with in accordance with our Privacy Policy and applicable data protection law, including the timeframes required by UK GDPR (typically one calendar month for data subject rights requests).
If you are not satisfied with our response, you may be able to refer your complaint to an alternative dispute resolution provider or take legal action through the courts of England and Wales. For complaints about how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
19. Contact Us
If you have any questions about these Terms, please contact us at:
SPN Health Ltd Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ